Financial Services Guide
Authorised Representative No 264099
A formal Financial Services Guide will be forwarded with our
quotation.
Central Victoria Removals an assist you to obtain insurance to
protect your goods while they are in transit or storage. This is because
our companies are an authorised representative of Aldridge and Street a
Division of Cowden (VIC) Pty Ltd
(AFSL 245658), a licensed insurance
broker.
This Financial Services Guide describes the insurance services that Central
Victoria Removals can provide to
you.
It also
covers the charges for those services, your rights as a client and how
any complaints you may have will be dealt with.
How we can help with your insurance
We hold a Customer Goods in Transit and Storage insurance policy. On
your behalf, we can arrange for this policy to cover you. Alternatively,
you can obtain insurance from an insurance company of your own choice.
If you ask us to arrange Customer Goods in Transit and Storage
insurance, we will give you a Product Disclosure Statement (PDS). This
will describe the main features of the policy. You should read the PDS
to decide if the policy suits your needs, objectives and financial
situation before you decide whether to obtain it because we cannot
advise you about your insurance needs.
If you need advice or your insurance needs are different from the cover
available in our policy, we can refer you to Aldridge & Street who will
be able to assist you.
How we are paid
For arranging for you to be insured under our policy, we receive the
difference between the amount you pay us for your insurance and the cost
of the premium we pay for the policy (which is based upon our annual
turnover) and the amount we pay for claims under (i) $2,000 for transit
Australia wide or (ii) $1000 transit Overseas or (iii) $5,000 in respect
of storage. The amount you pay us is based on the value of the goods we
are removing or storing on your behalf.
Our staff who arrange your insurance are paid a salary. They do not
receive a bonus for arranging insurance for you.
In addition, Aldridge & Street received a commission of 0-20% for
arranging our policy. They do not receive any amount when we arrange for
the policy to cover you.
Complaints and disputes about our services
We are a member of the Australian Furniture Removers Association (AFRA).
AFRA handles all complaints or disputes about our services. Contact the
Executive Director at AFRA.
AFRA may be contacted at: Unit
T: (02) 9659-5300 F: (02) 9659-5311
If AFRA does not resolve the complaint to your satisfaction, you can
refer it to Insurance Brokers
Disputes Limited. For further information about IBDL, contact them
directly on 1800 064 169.
Aldridge & Street a Division of Cowden (VIC) Pty Ltd holds
Australian Financial Services License number 245658 and can be contacted
on 03 9867 7663